Closing Information Gaps

Newcomer Info Hub Header Image

When the COVID-19 pandemic started in Canada, it hit refugees, immigrants, and racialized populations really hard. Many racialized communities, including immigrant and refugee communities, became hot spots for COVID-19 infection, hospitalization, and death. As infection rates grew, newcomer populations made it clear to community leaders and service providers that they did not have enough information about the COVID-19 pandemic, as most of the information about the pandemic was either not produced in their languages or available in the communication channels they use the most. 

Refugee 613 mobilized to fill this information gap, and created the Newcomer Info Hub. Funded by IRCC, the Hub’s initial goal was to create multilingual, culturally appropriate COVID-related information for newcomers and make them accessible in the channels newcomers use. We have now expanded the scope of the Info Hub to include more general information useful to support newcomers with their settlement and integration. The project has three main components: 

Content Production

Our writers and designers are constantly developing specific content to meet information gaps, including multilingual videos, fact sheets and infographics. We worked with partners to create the Vaccine Bulletin series. Find them at bit.ly/vaccinebulletin. The Bulletin is designed so that you can use it as a script to record videos or audios for newcomers. We’re happy to share our advice on your ideas for content for newcomers.

Content Corner

It began as a space for newcomer service providers and digital communicators to collaborate on resource creation. Now, we are evolving the Slack and Facebook group to reflect our current project activities and cater more closely to the capacity and needs of our collaborators. Join us in our Content Corner if you want to work with others who are filling the content gap for newcomers.

Multilingual Info Bank

A collection of multilingual fact sheets, videos, infographics and more, searchable by language, topic, and format, from Canadian and international sources. This is a great place to start if you are looking for something specific for your community or clients.

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We've created a short and simple User Guide
to help you navigate the Info Bank.

User Guide User Guide Videos