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Closing Information Gaps During COVID-19

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When the COVID-19 pandemic started in Canada, it hit refugees, immigrants, and racialized populations really hard. Many racialized communities, including immigrant and refugee communities, became hot spots for COVID-19 infection, hospitalization, and death. As infection rates grew, newcomer populations made it clear to community leaders and service providers that they did not have enough information about the COVID-19 pandemic, as most of the information about the pandemic was either not produced in their languages or available in the communication channels they use the most.

Refugee 613 mobilized to fill this information gap, and created the Newcomer Info Hub. Funded by IRCC, the Hub’s main goal is to make multilingual, culturally appropriate COVID-related information for newcomers more available in the channels newcomers use. The project has four main components:

Content Production

Our writers and designers are constantly developing specific content to meet information gaps, including videos, fact sheets and infographics. We worked with partners to create the Vaccine Bulletin series. Find them at bit.ly/vaccinebulletin. The Bulletin is designed so that you can use it as a script to record videos or audios for newcomers. We’re happy to share our advice on your ideas for content for newcomers.

Content Corner

If you want to work with others to develop resources for newcomers, join us in our Content Corner on Slack. You can also join our Facebook group to find and share COVID-19 resources and information with people who support newcomers all over Canada.

The Info Hub Digest

With curated COVID-19 content for newcomers audiences, the Info Hub Digest will arrive in your inbox twice a month so you can get newcomers key COVID-19 information regularly. Click here to subscribe.

Multilingual Info Bank

A collection of multilingual fact sheets, videos, infographics and more, searchable by language, topic, and format, from Canadian and international sources. This is a great place to start if you are looking for something specific for your community or clients.

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We've created a short and simple User Guide
to help you navigate the Info Bank.

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